Final Report-A National Survey of Patient Experiences in Community and Migrant Health Centers
Author: National Association of Community Health Centers, Inc.
Date Published: 1995
With the support of the Commonwealth Fund, the National Association of Community Health Centers, Inc. (NACHC) embarked on a project to foster patient-centered care in community, migrant and homeless health centers (C/MHCs). The project was designed to 1) Develop an instrument to measure patients' experiences in C/MHCs for use by the health centers in measuring their performance on patient centeredness. 2) Create a national data base of C/MHC patients' experiences by surveying a representative sample of such patients. In accomplishing these goals, NACHC has succeeded in developing methods and tools that can be used with poor patients in medically underserved areas, even though over a tenth of them lack ready access to a telephone ( thus limiting use of telephone surveys); another fifth do not speak English well enough to respond to interviews in that language; and many have limited literacy (thus precluding use of written surveys.)
Date Published: 1995
With the support of the Commonwealth Fund, the National Association of Community Health Centers, Inc. (NACHC) embarked on a project to foster patient-centered care in community, migrant and homeless health centers (C/MHCs). The project was designed to 1) Develop an instrument to measure patients' experiences in C/MHCs for use by the health centers in measuring their performance on patient centeredness. 2) Create a national data base of C/MHC patients' experiences by surveying a representative sample of such patients. In accomplishing these goals, NACHC has succeeded in developing methods and tools that can be used with poor patients in medically underserved areas, even though over a tenth of them lack ready access to a telephone ( thus limiting use of telephone surveys); another fifth do not speak English well enough to respond to interviews in that language; and many have limited literacy (thus precluding use of written surveys.)
