Cultural Competence Performance Measures for Managed Behavioral Healthcare Programs
Author: New York State Office of Mental Health
Date Published: 1998
Concern has been voiced among consumers, family members, and health care providers of diverse racial and ethnic backgrounds that access and quality of the services offered by mental health organizations could be significantly improved. This manual was created to develop a set of performance measures that can be used to assess how well managed care organizations and other mental health program provide services to multi-cultural groups.
Date Published: 1998
Concern has been voiced among consumers, family members, and health care providers of diverse racial and ethnic backgrounds that access and quality of the services offered by mental health organizations could be significantly improved. This manual was created to develop a set of performance measures that can be used to assess how well managed care organizations and other mental health program provide services to multi-cultural groups.
